> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Resquash Merchant Support and Get Help Fast

> Find the fastest way to get help as a Resquash merchant — via live chat, email, or the self-service tools built into your merchant portal.

<div onClick={() => window.openSupportChat()} style={{ cursor: "pointer" }}>
  <a>Support</a>
</div>

Resquash's merchant support team is here to help you resolve issues quickly and keep your business running smoothly. Whether you have a question about a specific order, need help with your account settings, or want guidance on getting more from the platform, you have several ways to reach us. For many common changes — updating listings, adjusting payout settings, editing business hours — the self-service tools in your merchant portal at [merchants.resquash.com](https://merchants.resquash.com) are the fastest option and are available 24/7.

## Get in Touch

<CardGroup cols={2}>
  <Card title="Merchant Help Center" icon="circle-question">
    Visit the Merchant Help Center for step-by-step guides, troubleshooting articles, and live chat with the Resquash support team. Live chat is the fastest way to get a real-time response during support hours.
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@resquash.com">
    Send a detailed message to [support@resquash.com](mailto:support@resquash.com) for issues that require investigation or documentation. Include your business name, a clear description of the issue, and any relevant order IDs.
  </Card>

  <Card title="Instagram" icon="instagram" href="https://instagram.com/resquashhq">
    Follow @resquashhq on Instagram for platform updates, tips for merchants, and announcements. You can also send us a DM for general questions.
  </Card>

  <Card title="LinkedIn" icon="linkedin" href="https://linkedin.com/company/resquash">
    Connect with Resquash on LinkedIn to stay up to date on company news, new features, and partnership opportunities.
  </Card>
</CardGroup>

## What to Include in a Support Request

To help the support team resolve your issue as quickly as possible, include the following details in any support message or email:

* **Business name** — the name of your Resquash merchant account
* **Issue description** — a clear explanation of what's happening, what you expected, and what you've already tried
* **Order ID** — if your issue is related to a specific order, include the order ID (found in the Orders dashboard)
* **Screenshots or attachments** — if relevant, attach screenshots of any error messages or unexpected behavior

The more context you provide upfront, the faster the team can investigate and respond without needing to ask follow-up questions.

<Note>
  Support response times are prioritized for active merchants. During business hours, live chat at the [Merchant Help Center](https://resquash.tawk.help/) typically connects you with a support agent within a few minutes. Email responses are usually sent within one business day. For urgent issues — such as a payment problem or a critical account error — live chat is your fastest option.
</Note>

## Self-Service in the Merchant Portal

Many common tasks don't require contacting support at all. Log in to [merchants.resquash.com](https://merchants.resquash.com) to handle the following on your own, instantly:

* Add, edit, or deactivate product and service listings
* Update your business hours and storefront details
* Change your payout schedule or bank account details
* Issue refunds to customers
* Invite or remove team members
* Set or update your away message

If you run into a problem in the portal itself — a page that won't load, a setting that isn't saving — note the exact step where the issue occurs and contact support via live chat so the team can investigate.