> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions for Resquash Merchants (FAQ)

> Find quick answers to the most common questions about listing your business, managing your account, and getting the most out of Resquash.

Whether you're just getting started or have been selling on Resquash for a while, this page answers the questions merchants ask most often. If you don't find what you're looking for here, visit the [Merchant Help Center](https://resquash.tawk.help/) or reach out to the support team — we're here to help.

<Accordion title="How do I get my business listed on Resquash?">
  Getting listed is straightforward. Go to [merchants.resquash.com](https://merchants.resquash.com) and click **Sign Up**. You'll be guided through creating your merchant account, entering your business details (name, category, address, contact information), and setting up your first listings. Once you submit your application, Resquash's team reviews it and notifies you by email when your storefront is approved and live.
</Accordion>

<Accordion title="How long does listing approval take?">
  Most merchant applications are reviewed and approved within **1–2 business days**. You'll receive an email confirmation as soon as your account is approved and your storefront is visible to customers. If you haven't heard back after 2 business days, check your spam folder or contact [support@resquash.com](mailto:support@resquash.com) with your application details.
</Accordion>

<Accordion title="Is there a fee to list my business?">
  Listing your business on Resquash is completely free — there are no monthly subscription fees or setup charges. Resquash charges a small **per-transaction platform fee** on each order you complete through the app. This fee covers payment processing and platform costs. The exact percentage is displayed in **Settings → Payments** in your merchant portal once your account is active.
</Accordion>

<Accordion title="How do customers find my business?">
  Customers discover businesses on Resquash through several channels:

  * **Search** — customers can search by business name, product, or service keyword
  * **Category browsing** — customers browse by category (e.g., Home Services, Food & Beverage, Lifestyle & Gifts)
  * **Location-based discovery** — Resquash surfaces nearby businesses to customers based on their location

  To improve your visibility, make sure your listings have clear, keyword-rich titles and descriptions, high-quality photos, and up-to-date availability. Merchants with strong response rates and positive reviews are ranked higher across all discovery methods.
</Accordion>

<Accordion title="Can I manage Resquash from my phone?">
  Yes. Download the **Resquash merchant app** on iOS or Android to manage your storefront, respond to customer messages, process orders, and track payouts from anywhere. The app provides the full merchant experience — everything you can do in the web portal at [merchants.resquash.com](https://merchants.resquash.com) is also available on mobile.
</Accordion>

<Accordion title="What categories can I list under?">
  Resquash currently supports three top-level merchant categories:

  * **Home Services** — cleaning, repairs, landscaping, moving, tutoring, and other residential services
  * **Food & Beverage** — restaurants, cafes, bakeries, meal prep, catering, and packaged food producers
  * **Lifestyle & Gifts** — retail goods, handmade products, wellness, personal care, and specialty items

  Each category includes subcategories to help customers find you more precisely. If you're unsure which category fits your business best, select the one that most closely matches your primary offering — you can also contact support to discuss placement.
</Accordion>

<Accordion title="How do I update my business hours?">
  To update your business hours, log in to [merchants.resquash.com](https://merchants.resquash.com) and go to **Storefront → Business Hours**. Set your open and close times for each day of the week, and mark any days you're closed. Save your changes and they'll be reflected on your storefront immediately. Customers browsing your profile will see your current hours and whether you're open right now.
</Accordion>

<Accordion title="What if I need to temporarily close?">
  If you need to pause your storefront — for a vacation, a busy period, or any other reason — go to **Storefront** in the merchant portal and toggle your status to **Unavailable** or **Temporarily Closed**. Customers who visit your profile will see that you're currently closed, and new orders or booking requests will be paused until you reopen. When you're ready to resume, switch your status back to **Open** and your storefront will be active again immediately.
</Accordion>