> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding Merchant Payments and Payouts on Resquash

> Learn how customer payments flow through Resquash, how to set up your bank account, and when to expect your payout after each order.

Resquash handles all payment processing on your behalf, so you never need to chase customers for payment or manage transactions manually. When a customer places an order, they pay securely through the app — Resquash processes the payment, deducts the platform fee, and sends the remainder directly to your bank account on your chosen schedule. This guide explains exactly how that flow works and how to get set up.

## How Payments Work

The payment flow on Resquash has three steps:

1. **Customer pays** — the customer completes checkout in the Resquash app using their preferred payment method (credit/debit card, Apple Pay, or Google Pay). The payment is captured securely at the time of purchase.
2. **Resquash processes the payment** — Resquash verifies the transaction, deducts the platform fee, and holds the net amount in your merchant balance.
3. **You receive your payout** — based on your payout schedule, Resquash transfers the net amount directly to your connected bank account.

You can view your balance, transaction history, and upcoming payouts at any time from the **Payments** section of your merchant dashboard.

## Setting Up Payouts

Before you can receive money from orders, connect your bank account in the merchant portal.

<Steps>
  <Step title="Log in to your merchant portal">
    Go to [merchants.resquash.com](https://merchants.resquash.com) and sign in with your merchant credentials.
  </Step>

  <Step title="Go to Settings → Payments">
    In the left sidebar, click **Settings**, then select **Payments** from the submenu.
  </Step>

  <Step title="Connect your bank account">
    Click **Add Bank Account** and enter your account details. Resquash uses secure, encrypted bank verification — your full account number is never stored in plain text. You may be asked to verify your account with a small test deposit, which typically appears within one business day.
  </Step>

  <Step title="Set your payout schedule">
    Choose how often you'd like to receive payouts:

    * **Daily** — receive a payout each business day for all orders completed the previous day
    * **Weekly** — receive a single consolidated payout each week (processed on the day you select)

    Select your preference and click **Save**. You can change your payout schedule at any time from the same settings page.
  </Step>
</Steps>

## Payout Timeline

After an order is marked as **Completed**, the net payout amount (order total minus platform fee) is queued for your next scheduled payout. Funds typically arrive in your bank account within **2–3 business days** from the time the payout is processed, depending on your bank.

For example, on a daily payout schedule:

* Order completed on Monday → payout processed Monday evening → funds arrive Wednesday or Thursday

<Note>
  Resquash charges a small platform fee on each transaction. The exact fee percentage applicable to your account is shown in **Plan** in the merchant portal. This fee is automatically deducted before your payout is calculated — you always receive the net amount shown in your merchant balance.
</Note>

## Payments FAQ

<Accordion title="When do I receive my payout?">
  Payouts are typically deposited into your bank account within **2–3 business days** after an order is marked as completed. The exact timing depends on your payout schedule (daily or weekly) and your bank's processing times. You can track the status of every payout in **Payments → Payout History** in the merchant portal.
</Accordion>

<Accordion title="What if a customer disputes a payment?">
  If a customer raises a dispute or initiates a chargeback, Resquash's support team will review the case and notify you by email. You'll have the opportunity to provide evidence — such as order confirmation, delivery confirmation, photos, or chat transcripts — to support your case. Resquash acts as an intermediary and works to resolve disputes fairly for both parties. Responding to dispute notifications promptly gives you the best chance of a favorable outcome.
</Accordion>

<Accordion title="Can I issue refunds?">
  Yes. To issue a refund, go to your **Orders** dashboard, find the relevant order, and click **Issue Refund**. You can issue a full or partial refund depending on the situation. Refunds are returned to the customer's original payment method and typically process within 5–10 business days. Issuing a refund also adjusts your merchant balance accordingly.
</Accordion>

<Accordion title="What payment methods do customers use?">
  Resquash customers can pay using:

  * **Credit and debit cards** (Visa, Mastercard, American Express)
  * **Apple Pay**
  * **Google Pay**

  All payment methods are handled securely by Resquash's payment processor — you don't need to set up any separate payment accounts or card readers.
</Accordion>