> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Resquash Shopper Support and Get Help Fast

> Reach the Resquash support team via live chat, email, or social media — get help with orders, accounts, payments, and anything else you need.

The Resquash support team is here to help whenever you run into a problem or have a question that isn't answered in the app. Whether you need help with an order, have a billing concern, or just want to understand how a feature works, you can reach us through any of the channels below.

## Support Channels

<CardGroup cols={2}>
  <Card title="Help Center" icon="circle-question" href="https://resquash.tawk.help/">
    Visit our Help Center to browse articles or start a **live chat** with a support agent. Live chat is the fastest way to get real-time help with urgent issues.
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@resquash.com">
    Send a detailed message to **[support@resquash.com](mailto:support@resquash.com)** for non-urgent issues, billing questions, or anything that requires documentation or follow-up.
  </Card>

  <Card title="Instagram" icon="instagram" href="https://instagram.com/resquashhq">
    Follow and DM us at **@resquashhq** on Instagram for support inquiries and to stay up to date with new features, merchant spotlights, and announcements.
  </Card>

  <Card title="X / Twitter" icon="x-twitter" href="https://twitter.com/resquashhq">
    Reach out to **@resquashhq** on X (formerly Twitter) for quick questions or to flag issues publicly. Our team monitors mentions and DMs regularly.
  </Card>
</CardGroup>

<Note>
  **Typical response times:**

  * **Live chat** (Help Center): usually within a few minutes during business hours (Monday–Friday, 9 AM–6 PM ET).
  * **Email** ([support@resquash.com](mailto:support@resquash.com)): within 1 business day for most inquiries; complex cases may take up to 2 business days.
  * **Social media** (Instagram & X): within 1 business day for DMs; public mentions are monitored but may take longer to receive a direct response.
</Note>

## What to Include When You Contact Us

To help the support team resolve your issue as quickly as possible, include the following information in your message:

* **Order number** — found in the **Orders** tab next to the relevant transaction.
* **Business name** — the name of the merchant your issue involves.
* **Description of the issue** — explain what happened, what you expected, and what you've already tried (for example, whether you already messaged the merchant).
* **Screenshots** — if relevant, attach any screenshots of error messages, incorrect charges, or chat exchanges that help illustrate the problem.

<Warning>
  Never share your full payment card number, bank account details, or password with the support team. Resquash agents will never ask for this information. If you receive a message claiming to be Resquash support and requesting sensitive financial details, do not respond and report it to [support@resquash.com](mailto:support@resquash.com) immediately.
</Warning>