> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions for Resquash Shoppers (FAQ)

> Find answers to the most common shopper questions about using Resquash — from finding local businesses to payments, order tracking, and support.

Got questions about using Resquash? You're in the right place. Below you'll find answers to the most common questions shoppers ask — covering everything from finding businesses near you to resolving issues with an order. If you don't see your question here, reach out to the team at [support@resquash.com](mailto:support@resquash.com).

<Accordion title="How do I find local businesses near me?">
  Use the **search bar** at the top of the app to type in what you're looking for — a type of service, cuisine, or store name. You can also tap a category (Home Services, Food & Beverage, or Lifestyle & Gifts) to browse all available businesses in that section. Resquash uses your **zip code or device location** to surface businesses closest to you first. Make sure location permissions are enabled in your device settings for the most accurate results.
</Accordion>

<Accordion title="What payment methods are accepted?">
  Resquash supports the following payment methods for all purchases made through the app:

  * **Credit and debit cards** (Visa, Mastercard, American Express, Discover)
  * **Apple Pay** (on supported iOS devices)
  * **Google Pay** (on supported Android devices)

  You can add or update your payment method in the **Account** tab under **Payment Methods**.
</Accordion>

<Accordion title="How do I track my order?">
  To check the status of any order, tap the **Orders** tab in the bottom navigation bar. Select the order you want to track and you'll see its current status — such as Confirmed, In Progress, Ready for Pickup, or Out for Delivery. You can also send a message to the merchant directly from this screen if you need a real-time update.
</Accordion>

<Accordion title="Can I schedule orders in advance?">
  Yes. Resquash supports advance ordering for most merchants across all categories. When chatting with a merchant, simply **mention the date and time** you'd like your order ready, delivered, or your appointment scheduled. For example: "Can I get this ready for pickup Saturday at 11 AM?" The merchant will confirm availability and lock in your requested time.
</Accordion>

<Accordion title="How do I contact a business?">
  Tap on any business's profile to view their details, then tap the **Message** button to open a direct chat. Your conversation is saved so you can reference it anytime from the **Chats** tab. Businesses typically respond during their listed hours of operation.
</Accordion>

<Accordion title="What if I have an issue with my order?">
  First, contact the merchant directly through the chat in your **Orders** tab — most issues like missing items, incorrect orders, or scheduling conflicts are resolved quickly this way. If the merchant is unresponsive or you're unable to reach a satisfactory resolution, escalate the issue to the Resquash support team by emailing [support@resquash.com](mailto:support@resquash.com). Include your **order number**, the **business name**, and a clear description of the problem so the team can assist you efficiently.
</Accordion>

<Accordion title="Is Resquash free to use?">
  Yes — Resquash is **free to download and free to browse**. You can search for businesses, view profiles, and send messages without any subscription or membership fee. Prices for products, services, and any applicable delivery fees are set by the individual merchants, so what you pay depends on what you order and from whom.
</Accordion>

<Accordion title="What areas does Resquash serve?">
  Resquash is actively launching in neighborhoods across the **United States**. To check whether merchants are available in your area, simply **enter your zip code** on the home screen or enable location access. If no businesses appear yet, your neighborhood may be coming soon — availability expands regularly as new merchants join the platform.
</Accordion>