> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Place an Order or Book a Service on Resquash

> Complete a purchase or service booking inside a Resquash chat conversation in just a few taps, from order review to payment confirmation.

Resquash lets you go from conversation to confirmed order without switching apps or re-entering information. Once you've settled on the details with a merchant, completing your purchase takes only a few taps — right inside the chat thread where everything was discussed.

## Orders vs. Bookings

Resquash supports two types of transactions depending on what you're getting from a merchant:

<CardGroup cols={2}>
  <Card title="Ordering a Product" icon="bag-shopping">
    Used for tangible items — groceries, prepared food, gifts, and other physical goods. You'll tap **Buy** to purchase and choose delivery or pickup at checkout.
  </Card>

  <Card title="Booking a Service" icon="calendar-check">
    Used for scheduled work — cleaning, repairs, personal care, and similar services. You'll tap **Book** to reserve a time slot and confirm the scope of work.
  </Card>
</CardGroup>

The checkout flow is nearly identical for both. The key difference is that bookings ask you to select a **date and time**, while product orders ask you to specify a **delivery or pickup preference**.

<Steps>
  <Step title="Confirm the Item or Service in Chat">
    Before tapping Buy or Book, make sure you and the merchant have agreed on:

    * The specific product(s) or service(s) you want
    * Pricing, including any add-ons or customizations
    * Delivery or pickup details (for products) or the appointment date and time (for services)

    The chat thread serves as your record of what was discussed, so there's no ambiguity when you move to checkout.
  </Step>

  <Step title="Tap Buy or Book">
    Once everything is confirmed, tap the **Buy** button (for products) or the **Book** button (for services) that appears in the chat thread or on the merchant's product/service listing. This opens the Resquash checkout screen pre-populated with the item or service details from your conversation.
  </Step>

  <Step title="Review Your Order Summary">
    The order summary screen shows you everything before you commit:

    * Item name, description, and quantity (or service type and scheduled time)
    * Itemized pricing, including any applicable fees
    * Your selected delivery address or pickup location (for product orders) or appointment address (for service bookings)
    * Estimated delivery time or service window

    Make any necessary adjustments before proceeding.
  </Step>

  <Step title="Confirm Payment">
    Select your preferred payment method from your saved options or add a new one, then tap **Confirm & Pay**. Your payment is processed securely within the Resquash app — full details in the next step.
  </Step>

  <Step title="Receive Your Order Confirmation">
    After payment is processed, Resquash sends you an in-app notification and an order confirmation that includes:

    * A unique **order number** for reference
    * A summary of all items or services purchased
    * The merchant's contact details
    * Estimated delivery time or your confirmed appointment date and time

    Your order is also logged in the **Orders** tab so you can track its status at any time.
  </Step>
</Steps>

<Note>
  Payment is processed entirely within the Resquash app through an encrypted, secure checkout flow. Never share your credit card number, bank details, or any financial information directly in the chat — the merchant does not need this information, and Resquash handles all payment processing on your behalf.
</Note>

<Warning>
  If you need to cancel or modify an order after confirming payment, contact the merchant immediately through the chat thread. Cancellation policies vary by merchant — check the business profile or order confirmation for details before reaching out.
</Warning>