> ## Documentation Index
> Fetch the complete documentation index at: https://docs.resquash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Track Your Orders and Bookings in Resquash App

> Check live order status, understand each status stage, and get real-time updates for deliveries, pickups, and service bookings on Resquash.

After you place an order or confirm a service booking on Resquash, you can follow every step of its progress directly in the app. The Orders tab keeps all your active and past transactions organized in one place, with live status updates so you're never left wondering what's happening.

<Steps>
  <Step title="Go to the Orders Tab">
    Tap the **Orders** icon in the bottom navigation bar. The Orders tab lists all your active orders at the top, followed by your completed order history below.
  </Step>

  <Step title="Select Your Order">
    Tap the order or booking you want to track. Each listing shows the merchant name, order number, and current status badge so you can find the right one at a glance.
  </Step>

  <Step title="View Your Order Status">
    The order detail screen shows the full status timeline — a visual progress tracker that highlights the current stage and all upcoming stages. Scroll down to see the itemized order summary, merchant contact details, and your delivery address or appointment details.
  </Step>
</Steps>

## Order Status Stages

Every order on Resquash moves through the following stages. Not all stages apply to every order type — see the delivery vs. pickup section below for specifics.

<CardGroup cols={2}>
  <Card title="Confirmed" icon="circle-check">
    Your payment was successful and the merchant has received your order or booking. The merchant is reviewing the details and preparing to fulfill your request.
  </Card>

  <Card title="In Progress" icon="spinner">
    The merchant is actively working on your order. For product orders, this means your items are being prepared or packed. For service bookings, this means the technician or provider is on the way or has begun work.
  </Card>

  <Card title="Ready / Out for Delivery" icon="truck">
    Your order is complete on the merchant's end. **Ready** means your item is available for pickup. **Out for Delivery** means a delivery driver is en route to your address.
  </Card>

  <Card title="Completed" icon="flag-checkered">
    Your order has been delivered or picked up, or your service appointment has concluded. The order moves to your history, and you'll be prompted to leave a review for the merchant.
  </Card>
</CardGroup>

## Delivery vs. Pickup Orders

<CardGroup cols={2}>
  <Card title="Delivery Orders" icon="house">
    Track your driver's progress on the live map view within the order detail screen once your order reaches **Out for Delivery** status. You'll see the estimated arrival time update in real time as the driver approaches your address.
  </Card>

  <Card title="Pickup Orders" icon="store">
    When your order reaches **Ready** status, you'll receive a notification that it's waiting for you at the merchant's location. Head to the store and show your order confirmation number to the merchant to collect your items.
  </Card>
</CardGroup>

<Tip>
  Enable **push notifications** for Resquash to receive an instant alert every time your order status changes — no need to open the app to check. To turn on notifications, go to your device's **Settings → Notifications → Resquash** and enable **Allow Notifications**. You can also manage notification preferences inside the app under **Account → Notifications**.
</Tip>

<Note>
  If you have questions about your order's progress or need to provide special instructions to the merchant, use the existing **chat thread** for that order rather than starting a new conversation. Tap **Message Merchant** on the order detail screen to jump directly to your chat history with that business. This keeps all context — including your original order discussion — in one place for both you and the merchant.
</Note>