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Resquash’s merchant support team is here to help you resolve issues quickly and keep your business running smoothly. Whether you have a question about a specific order, need help with your account settings, or want guidance on getting more from the platform, you have several ways to reach us. For many common changes — updating listings, adjusting payout settings, editing business hours — the self-service tools in your merchant portal at merchants.resquash.com are the fastest option and are available 24/7.

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Get in Touch

Merchant Help Center

Visit the Merchant Help Center for step-by-step guides, troubleshooting articles, and live chat with the Resquash support team. Live chat is the fastest way to get a real-time response during support hours.

Email Support

Send a detailed message to support@resquash.com for issues that require investigation or documentation. Include your business name, a clear description of the issue, and any relevant order IDs.

Instagram

Follow @resquashhq on Instagram for platform updates, tips for merchants, and announcements. You can also send us a DM for general questions.

LinkedIn

Connect with Resquash on LinkedIn to stay up to date on company news, new features, and partnership opportunities.

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What to Include in a Support Request

To help the support team resolve your issue as quickly as possible, include the following details in any support message or email:
  • Business name — the name of your Resquash merchant account
  • Issue description — a clear explanation of what’s happening, what you expected, and what you’ve already tried
  • Order ID — if your issue is related to a specific order, include the order ID (found in the Orders dashboard)
  • Screenshots or attachments — if relevant, attach screenshots of any error messages or unexpected behavior
The more context you provide upfront, the faster the team can investigate and respond without needing to ask follow-up questions.
Support response times are prioritized for active merchants. During business hours, live chat at the Merchant Help Center typically connects you with a support agent within a few minutes. Email responses are usually sent within one business day. For urgent issues — such as a payment problem or a critical account error — live chat is your fastest option.

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Self-Service in the Merchant Portal

Many common tasks don’t require contacting support at all. Log in to merchants.resquash.com to handle the following on your own, instantly:
  • Add, edit, or deactivate product and service listings
  • Update your business hours and storefront details
  • Change your payout schedule or bank account details
  • Issue refunds to customers
  • Invite or remove team members
  • Set or update your away message
If you run into a problem in the portal itself — a page that won’t load, a setting that isn’t saving — note the exact step where the issue occurs and contact support via live chat so the team can investigate.