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Getting your listing approved is only the first step — a fully configured storefront is what turns a casual browser into a paying customer. Your storefront settings control everything a shopper experiences after they find your listing: your hours, how far you serve them, whether they can book today, and the very first message they see when they open a chat. Walk through the steps below right after your listing goes live.
1

Log in to merchants.resquash.com

Go to https://merchants.resquash.com and sign in with the email and password you created during registration. You’ll land on your merchant dashboard, which gives you an at-a-glance view of recent inquiries, pending orders, and your current listing status.
2

Go to Storefront settings

In the left-hand navigation menu, click Storefront. This section contains all the configuration options that control how your business appears and behaves for shoppers — hours, availability, booking preferences, service area, and messaging defaults.
3

Set your business hours

Under Business Hours, toggle each day of the week on or off and set your opening and closing times. You can configure different hours for each day to reflect your real schedule — for example, shorter hours on Sundays or a mid-week closure.
Keep your business hours accurate and update them before holidays or schedule changes. When a shopper messages you outside your listed hours and gets no reply, they move on to a competitor. Setting hours that reflect reality — even if they’re limited — builds more trust than leaving the field empty or outdated.
4

Configure your availability or operating hours

Depending on your business type, you’ll see one of two availability panels:
  • Service businesses (Home Services, Lifestyle & Wellness): Use the Availability calendar to block out times you’re already booked and open slots for new appointments. Customers booking a service will only see your open slots.
  • Food & Beverage and retail: Set your Operating Hours independently of your booking calendar. These hours tell shoppers when they can place an order or walk in, regardless of appointment availability.
Fill in this section completely — listings with full availability data rank higher in Resquash search results.
5

Enable or disable same-day booking and ordering

In the Booking Preferences panel, toggle Allow Same-Day Bookings on or off based on your capacity. When enabled, shoppers can book a service or place an order for the current day as long as a slot is available. When disabled, the earliest available booking is the following day.
If you enable same-day bookings, make sure you can realistically fulfill them. Canceling a same-day order negatively impacts your merchant rating and may reduce your visibility in search results.
6

Set your service area or delivery radius

Under Service Area, choose how you want to define your coverage:
  • Radius: Enter a distance in miles from your business address. Resquash will only show your listing to shoppers within that radius.
  • Custom zones: Draw or select specific neighborhoods, zip codes, or cities you serve. This option is ideal if your coverage area isn’t a neat circle — for example, if you serve the east side of a city but not the west.
Setting a precise service area prevents inquiries from customers you can’t actually serve, which saves time for both sides.

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Welcome Message and Notification Settings

Set a custom welcome message in the Chat Settings panel under Storefront. This is the first message a shopper sees the moment they open a chat thread with your business — before they type a word. Use it to set expectations: mention your typical response time, a current promotion, or a quick prompt like “Tell us what you need and we’ll get back to you within the hour.” A warm, informative welcome message significantly increases the rate at which shoppers follow through with an inquiry.
To make sure you never miss a new customer inquiry, configure your notification preferences in Settings → Notifications. You can enable push notifications on the Resquash merchant mobile app, email alerts for new messages and orders, and SMS alerts for high-priority events like a new booking or an unread message older than 30 minutes. Turn on at least one real-time channel (push or SMS) so you can respond quickly — shoppers on Resquash expect fast replies, and response time is a factor in your merchant ranking.

Push Notifications

Install the Resquash merchant app on iOS or Android and enable push notifications for instant alerts on new chats, orders, and booking requests.

Email Alerts

Receive a summary email for each new inquiry or order. Useful as a backup channel if you step away from the app.
With your storefront fully configured, you’re ready to receive your first customer inquiry. Keep your hours and availability current, respond to chats promptly, and your Resquash ranking will grow alongside your reputation.