Products are tangible items or prepared food that customers can purchase and receive via pickup or delivery. Each product listing should clearly communicate what you’re selling, how much it costs, and whether it’s currently available.Adding a Product
Log in to your merchant portal
Navigate to Catalog → Add Item
From your dashboard, select Catalog in the left sidebar, then click Add Item in the top-right corner.
Enter the product details
Fill in the following fields:
- Name — use a clear, descriptive title (e.g., “Handmade Soy Candle – Lavender, 8 oz”)
- Description — highlight key features, ingredients, materials, or anything a customer needs to know before buying
- Price — enter the customer-facing price in your local currency
- Category — choose the category that best fits your item so it appears in the right search results
Upload photos
Add at least one high-quality photo of your product. You can upload up to 8 images per listing.
Set availability
Toggle the availability status to In Stock if the item is ready for purchase, or Out of Stock if it’s temporarily unavailable.
Save your listing
Click Save. Your product will appear in your storefront immediately after saving.
Use natural lighting and a clean background for your product photos. Listings with bright, clear images consistently receive more clicks and conversions than those with dark or blurry photos.
Marking a Product as Unavailable
When a product is out of stock or temporarily unavailable, mark it as Out of Stock rather than deleting it. This preserves all your listing details — description, photos, price history — so you can reactivate it instantly when it’s back.To change availability, go to Catalog, find the item, click the three-dot menu (⋮), and select Edit. Toggle the availability switch to Out of Stock, then save. The item will appear greyed out on your storefront and customers won’t be able to add it to their cart.Review your prices regularly to make sure they reflect your current costs. Customers rely on the price shown in the app at the time they place an order — unexpected price differences at checkout lead to abandoned carts and lower ratings.
Editing an Existing Product
To update a product’s details, go to Catalog, locate the item, and click Edit. Change any field — name, description, price, photos, or availability — and click Save to publish the update immediately.Organizing Your Catalog
Use categories and subcategories to keep your catalog easy to navigate. If you offer a wide range of items, consider grouping them with clear category names so customers browsing your storefront can find what they want quickly. Services are bookable offerings — such as cleaning, repairs, landscaping, or tutoring — that you fulfill at a customer’s location or your own premises. Service listings work similarly to products but focus on scope, duration, and scheduling instead of physical inventory.Adding a Service
Log in to your merchant portal
Navigate to Catalog → Add Item
From your dashboard, select Catalog in the left sidebar, then click Add Item in the top-right corner.
Enter the service details
Fill in the following fields:
- Name — be specific (e.g., “Deep House Cleaning – Up to 3 Bedrooms”)
- Description — describe exactly what’s included, the estimated duration, any materials or tools you bring, and anything the customer needs to prepare
- Price — enter your standard rate; if pricing varies, set a starting price (e.g., “From $80”) and clarify in the description
- Category — select the Home Services category and the most relevant subcategory
Upload photos
Add before-and-after photos, photos of your work, or images of your team in action. Visuals build trust with new customers who haven’t worked with you before.
Set availability
Toggle the availability status to Available if you’re currently taking bookings, or Unavailable if your schedule is full or you’ve paused the service.
Save your listing
Click Save. Your service will appear in your storefront and in Home Services search results immediately.
High-quality photos of completed work are especially powerful for home services. A photo of a freshly cleaned kitchen or a beautifully landscaped yard is far more persuasive than text alone — invest a few minutes in capturing great results after each job.
Marking a Service as Unavailable
If you’re fully booked, taking a break, or no longer offering a particular service temporarily, set it to Unavailable rather than deleting it. This keeps all your listing details intact and prevents new booking requests from coming in while your schedule is at capacity.To change availability, go to Catalog, find the service, click Edit, toggle the status to Unavailable, and save. Customers will see that the service is currently unavailable and won’t be able to submit booking requests for it.Keep your pricing up to date — especially if your costs for materials, travel, or labor change. Customers expect the price in your listing to match what they’re charged. If your rates vary by location or job size, make this clear in the service description to set expectations upfront.
Editing an Existing Service
To update a service listing, go to Catalog, find the service, and click Edit. Update any field and click Save to publish changes instantly.Offering Multiple Tiers
If you offer the same service at different levels — for example, a standard clean vs. a deep clean — create a separate listing for each tier. Give each one a distinct name and description so customers can easily choose the right option for their needs. 