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The Resquash support team is here to help whenever you run into a problem or have a question that isn’t answered in the app. Whether you need help with an order, have a billing concern, or just want to understand how a feature works, you can reach us through any of the channels below.

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Support Channels

Help Center

Visit our Help Center to browse articles or start a live chat with a support agent. Live chat is the fastest way to get real-time help with urgent issues.

Email Support

Send a detailed message to support@resquash.com for non-urgent issues, billing questions, or anything that requires documentation or follow-up.

Instagram

Follow and DM us at @resquashhq on Instagram for support inquiries and to stay up to date with new features, merchant spotlights, and announcements.

X / Twitter

Reach out to @resquashhq on X (formerly Twitter) for quick questions or to flag issues publicly. Our team monitors mentions and DMs regularly.
Typical response times:
  • Live chat (Help Center): usually within a few minutes during business hours (Monday–Friday, 9 AM–6 PM ET).
  • Email (support@resquash.com): within 1 business day for most inquiries; complex cases may take up to 2 business days.
  • Social media (Instagram & X): within 1 business day for DMs; public mentions are monitored but may take longer to receive a direct response.

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What to Include When You Contact Us

To help the support team resolve your issue as quickly as possible, include the following information in your message:
  • Order number — found in the Orders tab next to the relevant transaction.
  • Business name — the name of the merchant your issue involves.
  • Description of the issue — explain what happened, what you expected, and what you’ve already tried (for example, whether you already messaged the merchant).
  • Screenshots — if relevant, attach any screenshots of error messages, incorrect charges, or chat exchanges that help illustrate the problem.
Never share your full payment card number, bank account details, or password with the support team. Resquash agents will never ask for this information. If you receive a message claiming to be Resquash support and requesting sensitive financial details, do not respond and report it to support@resquash.com immediately.