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After you place an order or confirm a service booking on Resquash, you can follow every step of its progress directly in the app. The Orders tab keeps all your active and past transactions organized in one place, with live status updates so you’re never left wondering what’s happening.
1

Go to the Orders Tab

Tap the Orders icon in the bottom navigation bar. The Orders tab lists all your active orders at the top, followed by your completed order history below.
2

Select Your Order

Tap the order or booking you want to track. Each listing shows the merchant name, order number, and current status badge so you can find the right one at a glance.
3

View Your Order Status

The order detail screen shows the full status timeline — a visual progress tracker that highlights the current stage and all upcoming stages. Scroll down to see the itemized order summary, merchant contact details, and your delivery address or appointment details.

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Order Status Stages

Every order on Resquash moves through the following stages. Not all stages apply to every order type — see the delivery vs. pickup section below for specifics.

Confirmed

Your payment was successful and the merchant has received your order or booking. The merchant is reviewing the details and preparing to fulfill your request.

In Progress

The merchant is actively working on your order. For product orders, this means your items are being prepared or packed. For service bookings, this means the technician or provider is on the way or has begun work.

Ready / Out for Delivery

Your order is complete on the merchant’s end. Ready means your item is available for pickup. Out for Delivery means a delivery driver is en route to your address.

Completed

Your order has been delivered or picked up, or your service appointment has concluded. The order moves to your history, and you’ll be prompted to leave a review for the merchant.

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Delivery vs. Pickup Orders

Delivery Orders

Track your driver’s progress on the live map view within the order detail screen once your order reaches Out for Delivery status. You’ll see the estimated arrival time update in real time as the driver approaches your address.

Pickup Orders

When your order reaches Ready status, you’ll receive a notification that it’s waiting for you at the merchant’s location. Head to the store and show your order confirmation number to the merchant to collect your items.
Enable push notifications for Resquash to receive an instant alert every time your order status changes — no need to open the app to check. To turn on notifications, go to your device’s Settings → Notifications → Resquash and enable Allow Notifications. You can also manage notification preferences inside the app under Account → Notifications.
If you have questions about your order’s progress or need to provide special instructions to the merchant, use the existing chat thread for that order rather than starting a new conversation. Tap Message Merchant on the order detail screen to jump directly to your chat history with that business. This keeps all context — including your original order discussion — in one place for both you and the merchant.