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Got questions about using Resquash? You’re in the right place. Below you’ll find answers to the most common questions shoppers ask — covering everything from finding businesses near you to resolving issues with an order. If you don’t see your question here, reach out to the team at support@resquash.com.
Use the search bar at the top of the app to type in what you’re looking for — a type of service, cuisine, or store name. You can also tap a category (Home Services, Food & Beverage, or Lifestyle & Gifts) to browse all available businesses in that section. Resquash uses your zip code or device location to surface businesses closest to you first. Make sure location permissions are enabled in your device settings for the most accurate results.
Resquash supports the following payment methods for all purchases made through the app:
  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Apple Pay (on supported iOS devices)
  • Google Pay (on supported Android devices)
You can add or update your payment method in the Account tab under Payment Methods.
To check the status of any order, tap the Orders tab in the bottom navigation bar. Select the order you want to track and you’ll see its current status — such as Confirmed, In Progress, Ready for Pickup, or Out for Delivery. You can also send a message to the merchant directly from this screen if you need a real-time update.
Yes. Resquash supports advance ordering for most merchants across all categories. When chatting with a merchant, simply mention the date and time you’d like your order ready, delivered, or your appointment scheduled. For example: “Can I get this ready for pickup Saturday at 11 AM?” The merchant will confirm availability and lock in your requested time.
Tap on any business’s profile to view their details, then tap the Message button to open a direct chat. Your conversation is saved so you can reference it anytime from the Chats tab. Businesses typically respond during their listed hours of operation.
First, contact the merchant directly through the chat in your Orders tab — most issues like missing items, incorrect orders, or scheduling conflicts are resolved quickly this way. If the merchant is unresponsive or you’re unable to reach a satisfactory resolution, escalate the issue to the Resquash support team by emailing support@resquash.com. Include your order number, the business name, and a clear description of the problem so the team can assist you efficiently.
Yes — Resquash is free to download and free to browse. You can search for businesses, view profiles, and send messages without any subscription or membership fee. Prices for products, services, and any applicable delivery fees are set by the individual merchants, so what you pay depends on what you order and from whom.
Resquash is actively launching in neighborhoods across the United States. To check whether merchants are available in your area, simply enter your zip code on the home screen or enable location access. If no businesses appear yet, your neighborhood may be coming soon — availability expands regularly as new merchants join the platform.